Privacy Policy

We collect information you provide directly to us and information generated automatically when you use our website:

Information you provide:

• Name, email address, and phone number when making a reservation or enquiry through our booking form
• Guest count, occasion type, preferred date and time for table or cabin reservations
• Special requests, dietary requirements, or personalisation preferences submitted via forms
• Franchise enquiry details including your name, city, investment capacity, and business experience
• Feedback, ratings, or reviews you choose to submit
• Communications you send us via email at lavieenrosecafehyd@gmail.com

Information collected automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and clickstream data
• Referring URLs and search terms used to find our website
• Cookie data as described in our Cookie Policy

We use your personal information exclusively to provide and improve our services:

• To confirm and manage your table or Luxury Celebration Cabin reservations
• To contact you regarding your booking, including confirmation, reminders, or changes
• To process and respond to franchise enquiries
• To personalise your experience — for example, noting your preferred occasion or dietary needs
• To send you occasional updates about new menu items, special offers, or seasonal events (only if you have opted in)
• To analyse website usage patterns and improve our online presence
• To fulfil legal or regulatory obligations
• To prevent fraud and ensure the security of our website

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate our website (such as hosting providers or analytics tools) under strict confidentiality agreements
• Reservation Systems: Our table and cabin booking platforms, solely to process your reservation
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice to you

All third parties we engage are required to handle your data in accordance with applicable data protection laws and our instructions.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Secure storage of contact and reservation data

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use a secure and up-to-date browser when interacting with our website.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Objection: Object to processing of your data for direct marketing purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent
• Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at lavieenrosecafehyd@gmail.com. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.

Our website may contain links to third-party websites including our social media pages (Instagram, Facebook, YouTube, LinkedIn) and Google Maps for location information. These third-party sites have their own privacy policies, which we strongly encourage you to review. We are not responsible for the privacy practices or content of those sites.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at lavieenrosecafehyd@gmail.com so we can take appropriate action.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Reservation data is typically retained for up to 24 months. Marketing opt-in data is retained until you withdraw consent. You may request deletion of your data at any time by contacting us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.